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Welcome to EnnyMonaco.it
Please read carefully these General Terms of Use and Sale. By purchasing items from the website EnnyMonaco.it, you fully accept these General Terms and Conditions of Sale.
By placing an order on EnnyMonaco.it, the customer declares to have read the sales conditions, payment methods, and the entire purchase procedure. Pursuant to Articles 3 and 4 of Legislative Decree 185/89, the customer will receive via email all the information necessary for the identification of the seller, which must be kept together with the email confirming the contract acceptance.
PRIVACY
Please refer to our Privacy Policy and our Cookie Policy, which govern your use of our website.
ELECTRONIC COMMUNICATIONS
When you use Enny Monaco services or send us emails, you are communicating with us electronically. We will communicate with you by email or by posting notices on the website.
Subject to applicable mandatory legal provisions, for the purposes of this agreement, you agree to receive communications from us in electronic form and acknowledge that all contracts, notifications, disclosures, and other communications that we provide to you electronically satisfy the legal requirement of written form.
OUR CONTRACT
If you wish to purchase one or more products displayed on the website, you can select them one at a time by adding them to your cart. Once you have selected all the items you wish to purchase, you can proceed to checkout and place your order.
A summary page will then appear, listing the selected products, their prices, and available delivery options (with related costs). You will be asked to choose your preferred delivery, shipping, and payment method.
At the bottom of the same page, you will find the “Order” button, which you must click to submit your order.
Your order will be considered as your contractual purchase proposal to Enny Monaco for the listed products. Upon receipt of your order, we will automatically send you an email acknowledging receipt (“Order Receipt Email”), which does not, however, constitute acceptance of your purchase proposal.
By sending the Order Receipt Email, we only confirm that we have received your order and have begun processing it for data verification and product availability. The sales contract with Enny Monaco Corporate srl will be concluded only when we send you a separate email accepting your purchase proposal, which will include shipping details and the expected delivery date (“Shipping Confirmation Email”).
If your order is fulfilled through multiple shipments, you may receive separate Shipping Confirmation Emails. You may cancel your order freely before receiving our Shipping Confirmation Email, provided that your order has not yet entered the shipping process. In this case, no charges will apply. The right of withdrawal as described below remains unaffected.
For each order placed, EnnyMonaco.it sends, together with the package, the order confirmation and the certificate of authenticity of the materials. An invoice or receipt is subsequently issued and sent to the customer, unless otherwise requested.
The receipt issued is a document compliant with the provisions of the Italian Presidential Decree No. 633/72 (and subsequent resolution Min.Fin. 527575 – DG. II. – DIV. XXV of 8.2.73) and the Resolution No. 274/E of 2009 by the Italian Revenue Agency regarding online sales obligations. If the customer wishes to receive an invoice, a specific request must be made.
RIGHT OF WITHDRAWAL
Purchases made on our website, like all distance purchases via phone or correspondence, are protected by Legislative Decree No. 185 of 22 May 1999, which provides consumers the right to withdraw from the purchase.
Consumers can exercise the right of withdrawal within 10 working days from the receipt of goods. This right allows consumers to return the purchased goods to the supplier without penalties or explanations and to obtain a refund of the purchase price.
Exclusions:
The right of withdrawal applies only to natural persons acting for purposes unrelated to their professional activity. Therefore, purchases made by retailers or companies are excluded.
Procedure for exercising the right of withdrawal:
The right of withdrawal must be exercised by sending a written communication within 10 working days from receipt of goods, by registered letter with return receipt to:
Enny Monaco Corporate srl – Via Gibilmanna 14 – Cefalù (PA) – Italy.
The communication may also be sent by telegram or fax within the same period, provided it is confirmed by registered letter with return receipt within 48 hours.
Our customer service will contact you as soon as possible to advise on the most suitable return method (in this case, return shipping costs are borne by you, as per Legislative Decree 185/99).
Returned products must be sent back in substantially intact condition to the same address. Once the goods are received and verified, we will refund the product cost within 30 days of the withdrawal notice, deducting, if necessary, shipping costs. Refunds will be made by bank transfer or PayPal.
PRICES AND AVAILABILITY
All prices include VAT as required by law.
Product availability information is listed on the website and on each product page. Beyond the information provided there, we cannot guarantee further details on product availability. Please note that estimated delivery times are indicative and not binding. Once your order is received, we will notify you by email if any of the ordered products are unavailable.
The indication “shipping in X days” shown on the site is purely indicative, as multiple users may purchase the same item simultaneously. EnnyMonaco.it therefore reserves the right to verify availability after receiving an order and, if unavailable, promptly notify you of non-acceptance. EnnyMonaco.it cannot be held responsible for any such occurrence.
Despite our best efforts, it is possible that a small number of products may show incorrect prices. We will verify prices during the order processing stage. If, due to an error, the listed price is lower than the correct price, we will contact you to confirm whether you wish to proceed with the purchase at the correct price. Otherwise, the order will be cancelled. If the correct price is lower than the listed price, we will charge the lower amount and ship the product.
CUSTOMS
If goods ordered from EnnyMonaco.it are delivered outside Italy, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional customs clearance costs are at your expense. We have no control over these charges and cannot predict their amount.
Customs policies vary widely from country to country, so please contact your local customs office for further information. Note that when ordering from EnnyMonaco.it, you are considered the importer of record and must comply with all applicable laws and regulations of the country receiving the goods.
Your privacy is important to us, and we understand how much you care about how information about your order is used and shared. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities. For more information, please read our Privacy and Customs Information.
LIMITATION OF LIABILITY
To the extent permitted by law, Enny Monaco disclaims any liability if the delivered product does not comply with the legislation of the country of delivery other than Italy.
Enny Monaco shall not be held responsible for delivery delays caused by courier inefficiency.
We are also not liable for non-substantial differences between the purchased goods and their illustrative images or text descriptions published on our website. The images and technical data accompanying product sheets may not be exhaustive. Any slight differences in the product are attributable to the craftsmanship of our manufacturing and the authenticity of the natural stones used.
Except in cases of willful misconduct or gross negligence, Enny Monaco shall only be liable for direct and foreseeable damages at the time of contract conclusion. We shall not be liable for indirect or consequential damages, lost profits, data loss, or loss of opportunity arising from the use or inability to use our services or products.
THIRD-PARTY ACTIVITIES
Customers registered on EnnyMonaco.it may have the opportunity to “invite a friend,” recommending our products and earning reward points for purchases made by the invited friend. We are not responsible for invitations sent through our website platform by these individuals.
If you have received an email inviting you to register on our website and consider it inappropriate, Enny Monaco cannot be held responsible for third-party actions. You may report such cases to us if a third party contacts you in an intrusive or unwanted manner.
PROMOTIONS AND LOYALTY POINT POLICY
Each purchase made on our website earns loyalty points. Likewise, purchases made by “invited friends” allow the inviter to earn points, based on specific criteria.
Accumulated points can be redeemed for promotional rewards according to your balance. The promotional catalog will be periodically communicated to registered customers. Rewards may be shipped either together with a purchased product (in this case, shipping costs follow the standard purchase policy) or separately (in this case, shipping costs are borne entirely by the customer).
COPYRIGHT AND DATABASE RIGHTS
All content present or made available through EnnyMonaco.it—such as text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software—is the property of Enny Monaco or its content suppliers and is protected by Italian and international copyright and database laws.
You may not extract or reuse, in whole or in part, any content of EnnyMonaco.it without express written consent from Enny Monaco. It is forbidden to use data mining, robots, or similar tools to extract or reuse substantial parts of the website. You may not create or publish your own database reproducing substantial portions (e.g., prices or product lists) of Enny Monaco content without our written permission.
TRADEMARKS
All graphics, logos, page headers, button icons, and service names included or made available through our website are trademarks or trade dress of Enny Monaco Corporate srl. They may not be used in connection with any product or service that is not Enny Monaco’s, in any manner likely to cause confusion among customers or that disparages or discredits Enny Monaco.
YOUR ACCOUNT
If you use the Enny Monaco website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
You must ensure that your information is accurate and complete and promptly notify us of any changes. You can access and update most of your personal information in the “My Account” section of the website.
We reserve the right to deny access, suspend or terminate accounts, remove or edit content, or cancel orders at our discretion if applicable laws or these Terms and Conditions are violated.
REVIEWS, COMMENTS, AND OTHER CONTENT
You may post reviews, comments, and other content where allowed on our site, provided that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, or otherwise objectionable. It must not contain viruses, political campaigns, or spam of any kind.
You may not use a false email address, impersonate any person, or mislead as to the origin of content. We reserve the right (but are not obligated) to remove or edit such content. If you believe that any posted content is defamatory or violates your intellectual property rights, please contact us immediately.
OUR RESPONSIBILITY
We do our best to ensure that access to EnnyMonaco.it is continuous and error-free. However, due to the nature of the internet, uninterrupted access cannot be guaranteed. Your access may occasionally be suspended or restricted for maintenance, updates, or new service implementations. We aim to limit the frequency and duration of such interruptions.
Enny Monaco will not be liable for: (i) losses not resulting from our breach; (ii) loss of business opportunities or profits; (iii) indirect or consequential damages not reasonably foreseeable when you started using our site.
We are not liable for delays or failure to perform obligations under these terms due to force majeure or unforeseen circumstances. Your statutory rights remain unaffected, particularly your right to receive goods within a reasonable time or to be refunded if delivery is impossible.
APPLICABLE LAW AND JURISDICTION
These Terms and Conditions of Use and Sale are governed by the laws of the Republic of Italy. You agree, and we agree, to submit to the non-exclusive jurisdiction of the Court of Turin (Torino), Italy. As a consumer, you may also bring proceedings before the courts of your place of residence within the European Union.
CHANGES TO TERMS AND SERVICES
We reserve the right to modify our policies, Terms and Conditions of Use and Sale, and services at any time to comply with legal requirements or introduce new products. You are subject to the policies and terms in effect at the time you use our website. If any provision is deemed invalid, the remaining terms shall remain fully enforceable.
WAIVER
If you breach these Terms and Conditions and we do not take action, this does not constitute a waiver of our rights to act in response to subsequent or similar breaches.
OUR CONTACTS
EnnyMonaco.it is the online trade name of Enny Monaco Gioielli.
This website is owned and operated by Enny Monaco Corporate srl,
Via Antonio Gramsci, 71 – 90015 – Cefalù (Palermo), Italy.
E-mail: info@ennymonaco.it
Tel: +39 3333378257
Customer Service: Monday to Friday, 9:00 AM – 6:00 PM.